Thank you for your YAMA purchase.
Your investment in our brand allows us to grow and create beautiful things.
We do our absolute best to provide you with the highest quality, and to make every piece of jewelry as precious as the moment it commemorates.

 

ORDERS
Orders may be placed at any time and date through our online shop.
By submitting your order you hereby approve you are over the age of 18.
Most items estimated delivery time are 2-4 weeks. All items will be shipped as soon as they are completed.
We will notify you via email once the item is shipped along with it’s tracking information.
Orders placed in holiday season or any high volume time of the year, may take longer then usual. A sales representative will notify in advance if timing is longer than usual.
YAMA reserves the right to refuse sales or cancel orders placed by any customer if the site’s terms have been violated, or as otherwise, determined by the company.
For any specific questions regarding availability, sizes, gems, alloys or anything else- please feel free to contact us at contact@YAMAjewelry.comor by calling our studio at +972.54.2524949

REPAIRS & GUARANTEE
Quality is extremely important to us. If you have experienced the need for any repair, or if your jewelry is damaged we would be happy to fix it for you within our 180 days warranty policy.
YAMA is not responsible for any stone damage or loss, chain damage and metal scratching due to normal wear and/or abusive wear, as well as accidents.
YAMA’s guarantee does not cover any repairs or alterations done through a third party.
YAMA’s guarantee does not cover loss or theft of jewelry.
YAMA’s guarantee covers strengthening stone settings, in a case where the piece of jewelry did not suffer any damage, accidents, or hits, even if unintentional.

We highly recommend coming in every 6 months to make sure the stones aren’t loose.
YAMA will repair at no charge any breakage caused by manufacturer defects, within 180 days of receipt of purchase.
Repairs needed after this time frame, or caused by any misuse, will incur a repair charge and shipping, at the customer’s expense.
Repairs will be assessed on an individual and communicated process prior to the repair process beginning.
YAMA will only accept repairs for items purchased on YAMAjewelry.com.
Repairs for products purchased at one of our retailers, must be returned through the original point of purchase
To initiate the repair process, please email us contact@YAMAjewelry.com and we will get back to you as quickly as possible.
Please attach your name, invoice, and a photo of the piece with the repair issue.

RE-SIZING
YAMA offers service of re-sizing rings, bracelets and chains.
This service is provided only for pieces of jewelry that allow YAMA to carry out alterations, and within up to 2 sizes for a ring, and standard alterations in chains of bracelets and necklaces.
Please notice, all alterations will be charged,
It is the client’s responsibility, prior to purchase, to understand whether the specific purchased piece is optional for alterations in size.

INSURANCE
YAMA does not carry any responsibility for stone loss.
We highly recommend insuring your jewelry for any case of theft, accidents or stone loss. In case of any damage or loss of a heirloom stone set in our jewelry, it is the client’s exclusive responsibility.

SALE TAX
Sale tax is applicable on all orders shipped.
For all international sales, local duties and fees will apply and paid on the customers behalf, whenever applicable.

SECURE ORDERING
All online orders are protected with the highest SSL global standard. The HTTPS letters in our URL along our encryption software, indicates you are surfing and purchasing in a secure website.
Credit card purchases are as safe as PayPal checkout is.
You can also order any merchandise by phone or email, and we will process these orders through our safe net.

PRIVACY POLICY
While using our service we may ask you to provide us with certain personal identifiable information that can be used to contact you.
Personal information may include your email, address, birthday and anniversary dates, spouse name etc.
We collect this information for the purpose of providing the service, identifying. and communicating with you, responding to your requests, and improving our service.
We may use your personal information to contact with newsletters, marketing, and promotional materials and other information that may be of interest to you.
You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send.

COPYRIGHT
All content in our website e.g. pictures, text, product information, web content and code, is the property of YAMA and is protected by international copyright laws.
You may print hard copies of pages from this site, for your own use only.
All products designed by YAMA are YAMA exclusive designs.
YAMA reserves itself the right to make use of any YAMA custom/bespoke designs for further orders, at its sole consideration.
All products designed by YAMA are the property of YAMA and is protected by international copyright laws.
YAMA reserves the right to make any amendments to this policy at any time.

TRADEMARKS
The logo, trade name and our products, may not to be used without our written permission.

YAMAjewelry reserves the right to make any amendments to this policy at any time.
Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please email us here.