Thank you for your YAMA purchase.

Your investment in our brand allows us to grow and create beautiful things.

We do our absolute best to provide you with the highest quality, and to make every piece of jewelry as precious as the moment it commemorates.

ORDERS

Orders may be placed at any time and date through our online shop.

By submitting your order you hereby approve you are over the age of 18.

Most items’ estimated delivery time is 2-4 weeks. All items will be shipped as soon as they are completed.

We will notify you via email once the item is shipped along with its tracking information.

Orders placed in the holiday season or any high volume time of the year, may take longer than usual. A sales representative will notify in advance if the timing is longer than usual.

YAMA reserves the right to refuse sales or cancel orders placed by any customer if the site’s terms have been violated, or as otherwise, determined by the company.

For any specific questions regarding availability, sizes, gems, alloys or anything else- please feel free to contact us at [email protected] by calling our studio at +972.54.2524949

GUARANTEE

Quality is extremely important to us; if you have experienced the need for any repair, or if your jewelry is damaged, we would be happy to fix it for you within our 360-days warranty policy. This does not include accidents, misuse, or mishandling the piece.

YAMA’s guarantee does not cover any repairs or alterations done through a third party, outside of YAMA.

YAMA is not responsible for any stone damage or loss, chain damage, metal scratching due to normal wear and/or abusive wear, or accidents. Guarantees do not include theft or loss of stones or diamonds. We highly recommend insuring your jewelry through a third party once you purchase your piece, as it is the client’s exclusive responsibility for any loss or damage.

YAMA’s guarantee covers strengthening the setting of your stones during the first year after your purchase. This is only valid if the piece of jewelry did not suffer any damage, accidents, or hits, even if unintentional. We highly recommend coming in every 6 months to make sure the stones aren’t loose. If the client was not conscious of the damage of the prongs, it cannot be covered by insurance. 

REPAIRS

YAMA will repair at no charge any breakage caused by manufacturer defects, within 360 days of receipt of purchase.

Any requested repairs needed after this time frame, or repairs caused by any misuse, will incur a charge for both the repair and shipping at the customer’s expense.

Any repairs will be specified in writing. All repairs will be done within one month after submitting a repair request and will be communicated prior to the repair process beginning. 

YAMA will only accept repairs for items purchased on YAMAjewelry.com or in our Tel-Aviv store. Repairs for products purchased at one of our retailers must be returned through the original point of purchase.

Altering the size or altering the length on chains (by making it smaller) any piece of jewelry will be done at the expense of YAMA if the alteration is made within a month of your purchase.

Extending a piece of jewelry (by making it longer) will be done at an additional charge.  

Renewal of engraving within a period of up to one year from the purchase date will be done at no cost if the jewelry is in a reasonable condition.

Renewal of engraving done within over a year will be made with a service charge.

Any fixing done on a defective piece of jewelry due to mistreatment (which is determined by YAMA), will require additional charges.

If you want to repolish or add another coating of rhodium will have an extra charge.

Some pieces of jewelry are exceptional; therefore, alterations cannot be made to them. 

To initiate the repair process, please email us [email protected] and we will get back to you as quickly as possible.

Please attach your name, invoice, and a photo of the piece with the repair issue.

RESIZING

YAMA offers service of resizing rings, bracelets and chains.

This service is provided only for pieces of jewelry that allow YAMA to carry out alterations, and within up to 2 sizes for a ring, and standard alterations in chains of bracelets and necklaces.

Please notice, all alterations will be charged,

It is the client’s responsibility, prior to purchase, to understand whether the specific purchased piece is optional for alterations in size.

INSURANCE

YAMA does not carry any responsibility for stone loss.

We highly recommend insuring your jewelry for any case of theft, accidents or stone loss. In case of any damage or loss of any heirloom stone set in our jewelry, it is the client’s exclusive responsibility.

SALES TAX

Sale tax is applicable on all orders shipped.

For all international sales, local duties and fees will apply and paid on the customers behalf, whenever applicable. Clients will pay for any additional taxes for commodities. For domestic sales, customers will pay17% vat. Any international sale, the price paid is stating only the price for the commodity.

The price stated online is for a local pickup. Any shipping, whether international or domestic, will include an extra charge. The jewelry is insured until the moment it leaves a YAMA shop. Any other responsibility or insurance is due to the client or the shipping company.

DISCOUNTS

Purchasing a product that is on sale or discount is returnable for an in-store credit only and within 48 hours. Items on sale are not refundable.

YAMA keeps her rights for any changes according to inventory or demand for any sales changes in pricing or timing of sales.

SECURE ORDERING

All online orders are protected with the highest SSL global standard. The HTTPS letters in our URL along with our encryption software, indicates you are surfing and purchasing on a secure website.

Credit card purchases are as safe as PayPal checkout is.

You can also order any merchandise by phone or email, and we will process these orders through our safe net.

PRIVACY POLICY

With your YAMA purchase, you accept digital invoicing or receipts sent by email.

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact you. Personal information may include your email, address, birthday and anniversary dates, spouse name, etc.

We collect this information for the purpose of providing the service, identifying, and communicating with you, responding to your requests, and improving our service.

We collect personal information when you engage with newsletters, marketing, promotional materials, and other information that may be of interest to you. We encourage you to exercise care in deciding what information and content you wish to disclose with our online communities.

You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send.

By interacting with YAMA, you hereby approve of the transfer of your information to any exterior service that YAMA uses to process transactions and fulfill orders.

We may collect certain personal information using cookies and other technologies. We use the personal information we collect to maintain, administer, and service our site for any digital marketing and media used by YAMA.

COPYRIGHT

All products designed by YAMA are YAMA exclusive designs.

All products designed by YAMA are the property of YAMA and are protected by international copyright laws.

YAMA has the full creative ownership and copyrights of all our jewelry, sketches, 3D renders, pictures, text, product information, web content and code. The client may not make any commercial use or take photographs in our property. YAMA reserves itself the right to make use of any YAMA custom/bespoke designs for further orders, at its sole consideration.

YAMA reserves itself the right to make use of any YAMA custom/bespoke designs for further orders, at its sole consideration.

TRADEMARKS

The logo, trade name and our products, may not be used without our written permission.

YAMAjewelry reserves the right to make any amendments to this policy at any time.
Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please email us here.