ORDERS
Orders may be placed at any time and date through our online shop.
A YAMA representative will contact you via email to confirm the order. Most items are made-to-order, and will be framed with time schedual for your specific order.
Most items estimated delivery time are 2-4 weeks. All items will be shipped as soon as they are completed.
We will notify you via email once the item is shipped along with it’s tracking information.
Orders placed in holiday season or any high volume time of the year, may take longer then the usual. A sales representative will notify in advance if timing is longer then usual.
YAMA reserves the right to refuse sales or cancel orders placed by a any customer if the site’s terms have been violated, or as otherwise, determined by the company.
For any specific questions regarding availability, sizes, gems, alloys or anything else- please feel free to contact us at contact@YAMAjewelry.com or by calling our studio at +972.50.8660544

REPAIRS
Quality is extremely important to us. If you have experienced the need for any repair, or if your jewelry is damaged we would be happy to fix it for you within our 180 days warranty. To initiate the repair process, please email us contact@YAMAjewelry.com and we will get back to you as quickly as possible.
Please attach your name, invoice, and a photo of the piece with the repair issue.
YAMA will repair at no charge any breakage caused by manufacturer defects, within 180 days of reciept of purchase. Repairs needed after this time frame, or caused by any misuse, will incur a repair charge and shipping, at the customer’s expense. Repairs will be assessed on an individual and communicated process prior to the repair process beginning.
YAMA will only accept repairs for items purchased on YAMAjewelry.com.
Repairs for products purchased at one of our retailers, must be returned through the original point of purchase.

SALE TAX
Sale tax is applicable on all orders shipped.
For all international sales, local duties and fees will apply and paid on the customers behalf, whenever applicable.

SECURE ORDERING
All online orders are protected with the highest SSL global standard.The HTTPS letters in our URL along our encryption softwares,  indicates you are surfing and purchesing in a secure website.
Credit card purchases are as safe as PayPal checkout is.
You can also order any merchandise by phone or email, and we will process these orders through our safe net.

PRIVACY POLICY
Our excellent customer service is committed to the finest products as well as the security of your personal information.
We restrict any access to your nonpublic information to any staff member who is not a direct part of our manufacture and shipping process.
We use your information to process your order, transaction and shipping process, and to help us improve our service.
When purchasing a YAMAjewelry item, you are to be added automatically to the company’s newsletter mailing list. If you wish to unsubscribe, you could easily do so – when receiving the first email.

COPYRIGHT
All content in our website e.g. pictures, text, product information, web content and code, is the property of YAMA and is protected by international copyright laws.
You may print hard copies of pages from this site, for your own use only.

TRADEMARKS
The logo, trade name and our products, may not to be used without our written permission.

YAMAjewelry reserves the right to make any amendments to this policy at any time.
Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please email us here.