We do our absolute best to provide you with the highest quality, and to make every piece of jewelry as precious as the moment it commemorates.
YAMA jewelry requires hours of work and commitment in order to fulfil your orders with the utmost respect and care for the piece you have purchased
If you feel your item arrived damaged in any way, please let us know immediately. We want to hear from you and we will do everything possible to rectify the situation.
To get in touch with us, please email us: [email protected]
YOUR SATISFACTION IS OUR MAIN CONCERN.
Essentials Returns & Exchanges:
Please notice – any YAMA item that includes personalization of any kind (personal engraving, bespoke alterations, or any engagement rings) cannot be returned.
We accept returns and exchanges within 48 hours (for domestic orders) or 7 days (for international orders) of delivering your order for unused items in their original packaging. After returning an item, it will be inspected, and you will be entitled to a refund, deducted from the shipping costs.
All returns will incur a 30% restocking fee of the total amount of the item.
Items must be unused and in their original condition and packaging.
Special orders / sale items or promotions / engraved or any custom made pieces – cannot be returned or refunded.
Damaged Items & Repairs:
Quality is extremely important to us so if your jewelry is damaged we would be happy to fix it for you within our 180 days warranty. To initiate the repair process, please email us and we will get back to you as quickly as possible.
Please note that return shipping for international orders is in the customers responsibility and is not covered by YAMAjewelry.
If a parcel is lost or sent to the wrong address provided, it is not in our ability to refund or exchange the item.
To begin the international return process, please email us..
Cancelation / Refund Policy:
All items made to order, customized or engraved pieces, items purchased during special promotional events or seasonal sales and any engagement rings, cannot be exchanged, returned or refunded.
Deposits given for custom made jewelry or engagement rings – are non refundable.
Cancellation of a transaction would accrue in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 2010 and the Consumer Protection Law, 1981. If applicable, once we receive the jewelry back, your returned item will be inspected, The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
YAMAjewelry reserves the right to make any amendments to this policy at any time.
Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please email us: [email protected]