We do our absolute best to provide you with the highest quality, and to make every piece of jewelry as precious as the moment it commemorates.
YAMA jewelry requires hours of work and commitment in order to fulfil your orders with the utmost respect and care for the piece you have purchased
If you feel your item arrived damaged in any way or has some kind of a error, please let us know immediately. We want to hear from you and will do everything possible to rectify the situation.
To get in touch with us, please email us here.
YOUR SATISFACTION IS OUR MAIN CONCERN.
Essentials Returns & Exchanges:
We accept returns and exchanges within 30 days of delivering your order, for unworn or unused items. All YAMA items include personalized options, therefore are all made to order, one-of-a-kind. All returns will incur a 30% restocking fee of the total amount of the item.
Items must be unused and in their original condition and packaging.
Special orders / Sale items – cannot be returned or refunded (except damaged items).
To begin this process or any further help – please email us here.
Damaged Items & Repairs:
Quality is extremely important to us so if your jewelry is damaged we would be happy to fix it for you within our 1- year warranty. To initiate the repair process, please email us here and we will get back to you as quickly as possible.
Please note that return shipping for international orders is in the customers responsibility and is not covered by YAMAjewelry.
If a parcel is lost or sent to the wrong address provided, it is not in our ability to refund or exchange the item.
To begin the international return process, please email us here.
Cancellations will be processed on the day we receive the jewelry back. Once your returned item is inspected, we’ll notify you. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
Deposits given for custom made jewelry or engagement rings – are non refundable, due to the work invested in stone searching and customization.
YAMAjewelry reserves the right to make any amendments to this policy at any time.
Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please email us here.